Privacy Policy

01 Who we are

The website turbolab.digital belongs to TURBO LAB, a systematic B2B marketing agency. We are the controller of the personal data you submit on this site.

Data controller: sole proprietor Krykunova Nadiia, tax ID 3254911945, Poltava, Ukraine. Contact details for privacy matters are in section 09.

02 What data we collect

We process only what you enter in the enquiry form:

• your name;
• company or website (optional);
• phone number;
• email;
• your message (optional);
• the service you selected.

Along with the enquiry we automatically store technical data: date and time of submission, IP address and browser string. This is needed to protect the form from spam and automated submissions.

We also process emails you send to info@turbolab.digital: the sender's name and address, subject, message text, attachments and technical data added by the mail service. This is needed to reply to your enquiry.

03 Why we use it

• to contact you about your enquiry;
• to clarify the task and prepare a proposal;
• to keep an internal record of enquiries.

We do not use your data for newsletters without separate consent, and we never sell it or share it with third parties for marketing purposes.

04 Legal basis

The basis is your consent, given by ticking the checkbox before submitting the form (Article 11 of the Law of Ukraine “On Personal Data Protection”).

How to withdraw consent. Send an email to info@turbolab.digital from the address you used, or quote the phone number you left in the enquiry, with the subject “Withdrawal of consent” — one sentence stating that you withdraw it is enough. We will confirm receipt and delete your data within 10 working days, unless the law or an active contract requires us to keep it. Other ways to reach us are in section 09.

For emails sent to info@, the basis is your request and the need to respond to it; where the email concerns cooperation, it is the preparation or performance of a contract. The checkbox in the form does not apply to such emails.

05 Who receives the data

The enquiry is stored in a protected database on the server of our hosting provider Railway.

A notification about each new enquiry is delivered to our staff in a private Telegram workspace. This means the text of the enquiry passes through the servers of Telegram Messenger Inc., which acts as a separate data processor here. Only administrators added to that workspace have access.

If your enquiry leads to a contract, the data may be transferred to a CRM system used to run the project. Otherwise we do not share data with third parties, except where required by law.

Emails to info@ are stored in the mailbox on Namecheap Private Email servers (Namecheap, Inc.). If email forwarding to Telegram is enabled, the notification about a new email (sender, subject, text) also passes through the servers of Telegram Messenger Inc., just like lead notifications.

Cross-border transfer. Our contractors' infrastructure is located outside Ukraine: Railway servers are in the United States, Telegram and Namecheap Private Email servers are outside Ukraine. By submitting an enquiry you therefore agree to the cross-border transfer of your data within these limits — solely for the purposes described in section 03.

06 How long we keep it

Data is kept while we work on your enquiry and for the period required to perform the contract and comply with legal requirements. If no cooperation follows, the data is kept for no longer than 12 months and then deleted.

Emails to info@ are kept while your enquiry is being handled and the contract is performed. If no cooperation follows, they are kept for no longer than 12 months after the last contact and then deleted.

07 Your rights

• to know what data we process and why;
• to access your data;
• to have inaccurate data corrected;
• to have your data deleted;
• to withdraw your consent;
• to lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights.

08 Cookies and analytics

This site uses no advertising trackers, Google Analytics, Meta Pixel or other third-party scripts that follow visitors. We set no marketing cookies.

If analytics is added later, those scripts will load only after you agree: a banner with “Accept” and “Decline” buttons will appear, and declining will not limit access to any part of the site. This section will be updated at the same time.

09 How to contact us

For any privacy question, write to info@turbolab.digital or call +38 096 202 44 21.

Requests to withdraw consent or to access, correct or delete data are handled within 10 working days.